Return and exchange policy
- The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.
- All the products offered on our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.
- Returns or exchanges can be made if the product is in its original condition when purchased, unused and packed in its original packaging.
- Return within three (3) days and replacement within seven (5) days from the date of receive.
- Please contact us via the Contact Us page or via our email email@example.com to request a return or exchange.
To complete your return, we require a receipt or proof of purchase.
- Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.
- The amount is returned to the customer in full if the product he received is completely different from the product presented on our website.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
- We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at email@example.com